Terms of Use

1. Introduction

Welcome to the eloop.gr platform.

These Terms of Use govern access to, browsing, registration with and use of the website, its individual features and the services of the eloop.gr platform.

By accessing or using the platform, the visitor or user declares that they have read, understood and fully and unconditionally accept these Terms of Use. If you do not agree with all of the terms, please do not use the platform.

The eloop.gr platform operates as an online marketplace for listings and transactions, through which users may, depending on their capacity and the available features of the platform:

create an account,
view or search for products,
list products for sale,
make purchases,
exchange messages,
manage orders, shipments, support requests and other related actions.

2. Platform Operator Details

The eloop.gr platform is operated by:

Youandme Trade LTD
Zisimopoulou 9, Glyfada
Tax ID: 996975873
Tax Office: FAE Piraeus
Contact Telephone: 210 3007077
Email: Info@eloop.gr

3. Definitions

For the purposes of these Terms:

Platform: the eloop.gr website, its individual pages, features, interfaces, services and tools.

User: any natural or legal person who visits or uses the platform.

Member: a user who has created an account on the platform.

Seller: a member who lists or offers products for sale through the platform.

Buyer: a member who places an order or purchases a product through the platform.

Private Seller: a seller who does not act in the course of a professional or commercial activity.

Professional Seller: a seller who acts for purposes relating to their trade, business, craft or professional activity.

Listing / Advertisement: any product listing or related offer for sale.

Order: the process by which a buyer expresses an intention to purchase a specific product through the available checkout and/or platform features.

Content: any text, photograph, description, message, comment, review, file, profile information or other material posted, sent or displayed on the platform.

Platform Services: any technological, organisational or support facility that the platform provides to users, sellers or buyers.

4. Purpose and Role of the Platform

The eloop.gr platform operates as an online marketplace, providing technological infrastructure for:

creating and managing accounts,
posting and displaying listings,
searching for and filtering products,
communication between users,
creating and managing orders,
providing checkout features,
providing support, moderation and security mechanisms.

Unless expressly stated otherwise in a specific case, the platform is not the seller of the products listed by third-party users and does not become a contracting party to the sale agreement concluded between the buyer and the seller.

The platform may:

organise the transaction flow,
display prices, service fees or other charges,
support communication and/or order tracking,
apply procedures to review, restrict, suspend or cancel actions for reasons of security, compliance or proper operation.

The platform may also display or indicate whether a seller acts as a private individual or a professional, where this is available or required.

5. Conditions of Use

Use of the platform is permitted only to persons who have full legal capacity under the applicable law.

By using the platform, the user represents and warrants that:

the information they enter is true, accurate and complete,
they will keep it up to date,
they use the platform lawfully, in good faith and in accordance with these Terms,
they do not infringe third-party rights,
they do not use the platform for fraudulent, unlawful, abusive or misleading purposes.

The platform may refuse, restrict or terminate any user's access if it determines that the above conditions are not met.

6. Account Creation and Security

An account must be created to access certain features.

The user must:

provide accurate and up-to-date information,
choose secure login credentials,
keep their username and password confidential,
notify the platform immediately if unauthorised access or use is suspected.

The platform may apply account verification procedures, including, by way of example, email verification, security checks, access restrictions, anti-abuse mechanisms and other technical or organisational procedures.

The user is responsible for every action carried out through their account, unless they prove that the action is due exclusively to fault on the part of the platform or to a proven breach of its systems.

The platform reserves the right to suspend, restrict or delete an account in the event of:

a breach of the Terms of Use,
the submission of false or misleading information,
suspicious or unsafe activity,
fraud or attempted fraud,
infringement of third-party rights,
a breach of applicable law.

7. Seller Status and Account Status

Any member who uses the product-listing features may acquire seller status in accordance with the platform's structure and rules.

The platform may display account or seller status information, including, by way of example:

account status,
verification status,
badges or other indicators of reliability or profile completeness,
restrictions or special markings relating to the user's history or compliance.

The display of any badge, indicator or status does not constitute a guarantee by the platform regarding the user's creditworthiness, quality, legality or conduct, unless expressly stated otherwise.

The platform reserves the right to request additional information or supporting documents to verify identity, professional status, contact details or other declared information.

8. Seller Obligations

Sellers must:

post truthful, clear and complete product descriptions,
accurately state the product's condition, characteristics, price and every material detail,
have the legal right to possess and sell the product,
list only products whose sale is lawful,
not post misleading, false, offensive or unlawful content,
ship products within the period provided for by the transaction or specified on the platform,
cooperate in good faith in cases involving support, cancellation, returns or disputes.

Sellers bear sole responsibility for:

the legality of their products,
the accuracy of their listings,
the availability of their products,
the proper fulfilment of orders,
the condition of the product when shipped,
their compliance with tax, commercial, consumer-protection and all other applicable laws.

Where the seller acts as a professional, they must fully comply with the obligations arising from consumer law, including pre-contractual information obligations, the right of withdrawal where applicable, statutory guarantees and every other related obligation. The platform may require the seller to declare whether they act as a private individual or a professional, as this affects the buyer's rights under EU law.

9. Prohibited Products and Listings

It is prohibited to post, offer, advertise or sell products that:

are unlawful,
are stolen or originate from unlawful activity,
are counterfeit or infringe intellectual or industrial property rights,
are dangerous, prohibited or subject to special restrictions without the required authorisation,
violate public policy or accepted principles of morality,
violate legislation on the protection of minors,
include false or misleading statements regarding their authenticity, origin or condition.

The platform reserves the right to immediately remove any listing, hide products, suspend orders or take other appropriate measures where there are indications of a breach of these Terms or the law.

10. Buyer Obligations

Buyers must:

make purchases only when they genuinely intend to complete the transaction,
provide accurate shipping, contact and payment information,
fulfil the financial obligations arising from the order,
cooperate in good faith with the seller and the platform in support cases or disputes,
not misuse cancellation, return, chargeback or dispute procedures.

The following are prohibited in particular:

false or test orders without a genuine intention to purchase,
fraudulent payment disputes,
attempts to obtain products or refunds without a lawful basis,
any action that undermines the security or proper operation of the platform.

11. Listings, User Content and Messages

Users are solely responsible for all content they post, send, store or make available through the platform, including:

listings,
photographs,
descriptions,
messages,
reviews,
comments,
profile information.

It is prohibited to post or send content that:

is false, misleading or inaccurate,
is abusive, threatening, defamatory or offensive,
violates personal data protection or third-party rights,
infringes intellectual or industrial property rights,
contains spam, malware, harmful code or phishing attempts,
uses the platform for harassment, deception or unlawful communication.

The platform may apply measures to moderate, review or remove content and messages, manually or automatically, where there are indications of a breach of the Terms, user complaints, security reasons or a legal obligation.

12. Prices, Charges, Commissions and Payments

Product prices are displayed as set by the respective seller or, where applicable, by the platform.

The platform may charge:

commissions,
service fees,
buyer protection fees,
seller fees,
processing fees,
other related charges,

which will be displayed before the relevant action or transaction is completed, where technically and legally required.

Completion of a purchase or order is subject to:

successful payment processing, where required,
product availability,
confirmation of the transaction by the platform's systems,
the absence of any material technical, accounting, pricing or other error,
the absence of indications of fraud, misuse or a breach of these Terms.

The platform reserves the right to cancel, freeze, reject or decline to complete an order or transaction in cases involving:

an obvious pricing error,
an incorrect description or unavailability,
suspicious or fraudulent activity,
a breach of the Terms,
a technical or operational error.

13. Order Flow, Product Reservation and Checkout

The platform may use checkout features, temporary product reservation, draft-order creation, completion time limits and other technical mechanisms to ensure the proper management of transactions.

Adding a product to the checkout flow or beginning the purchase process does not in itself guarantee that the product has been definitively secured, unless and until all required transaction steps have been successfully completed and the order has been confirmed by the platform and/or the seller, where applicable.

The platform may use temporary product hold or reservation mechanisms for a limited period to prevent simultaneous or conflicting orders.

14. Shipping, Delivery and Risk

The seller is responsible for:

properly packaging the product,
shipping it on time,
the accuracy of the shipping details they provide or confirm,
delivering the correct product in the condition described in the listing.

Where the platform provides shipping options, estimated times or technical progress indicators, these are provided for the user's convenience and information and, unless expressly stated, do not constitute an independent guarantee by the platform as to the timing or success of delivery.

The buyer must provide accurate and complete delivery details. The platform and the seller are not liable for delays or inability to deliver caused by incorrect or incomplete information provided by the buyer.

15. Cancellations, Returns and Withdrawal

The rules on cancellation, return, withdrawal and compensation may vary depending on:

the type of product,
the condition of the product,
whether the seller is a private individual or a professional,
the nature of the transaction,
the applicable law.

Where the seller is a professional, the buyer may have rights arising from consumer law, including the right of withdrawal in certain cases involving distance contracts, subject to the terms and exceptions prescribed by law. Where the seller is a private individual, certain consumer rights that apply to transactions with a professional may not apply. This must be clearly disclosed to users of online marketplaces.

The platform may provide mechanisms for support requests, problem reporting, disputes or mediation, without this meaning that it automatically assumes the status of seller or primary responsibility for the performance of the sale agreement.

16. Reviews, Comments and Reputation System

The platform may allow users, sellers, buyers, products or transactions to be reviewed.

Reviews and comments must be:

truthful,
made in good faith,
related to a genuine transaction or experience,
lawful,
free of offensive, extortionate or defamatory content.

The platform reserves the right to remove, hide or decline to publish reviews or comments where there are indications of false, manipulated, extortionate, abusive or unlawful conduct.

17. Intellectual and Industrial Property

The platform's content, including, by way of example:

trademarks,
logos,
trade dress,
texts,
graphics,
website structure,
software,
databases,
designs and other elements,

belongs to the platform or third-party rights holders and is protected by applicable intellectual and industrial property laws.

Unless permitted by law, the following are prohibited without prior written authorisation:

copying,
reproduction,
distribution,
modification,
public display,
commercial exploitation,
the extraction or bulk collection of platform content or data.

By posting content on the platform, the user grants the platform a non-exclusive, necessary, royalty-free licence to use, host, reproduce, display and technically process the content solely for the purposes of operating, securing, displaying and promoting the platform.

The user represents and warrants that they hold the necessary rights to the content they post.

18. Prohibited Uses

The following are prohibited, by way of example:

the use of bots, scripts, scrapers or automated means without written authorisation,
attempting to breach the platform's security,
unauthorised access to accounts, data or features,
bulk collection of user data or content,
interference with the operation of the platform,
manipulation of reviews, statistics or search results,
use of the platform for spam, phishing, fraud, money laundering or other unlawful activity,
posting or distributing content that violates the law or third-party rights.

In such cases, the platform may take any appropriate measure, such as:

removing content,
hiding products,
restricting features,
suspending or deleting an account,
cancelling orders,
freezing related actions,
notifying competent authorities or cooperating providers, where required.

19. Limitation of Liability

The platform makes reasonable efforts to ensure its safe, proper and uninterrupted operation, but does not guarantee that:

the service will be continuously available,
it will operate without interruption,
it will be free of errors,
every transaction will be completed successfully.

To the fullest extent permitted by law, the platform is not liable for:

acts, omissions or violations by users, buyers or sellers,
the legality, quality, authenticity, safety or suitability of third-party products,
inaccuracies in listings or user content,
shipping delays, losses or failures attributable to the seller or carrier,
indirect, incidental or consequential damages,
loss of profits, data, customers or business opportunities,
technical problems, malicious attacks, network outages or force majeure events.

Where the platform operates as intermediary marketplace infrastructure, responsibility for the performance of the sale agreement lies with the respective seller, unless expressly stated otherwise in a specific case.

20. Indemnification

The user agrees to indemnify and hold harmless the platform, its administrators, employees, partners and agents from and against any loss, claim, liability, fine, cost or expense, including reasonable legal expenses, arising from:

a breach of these Terms of Use,
unlawful or abusive use of the platform,
infringement of third-party rights,
unlawful, inaccurate or misleading content posted by the user,
a breach of the user's tax, commercial, consumer-protection or other legal obligations.

21. Personal Data Protection

The processing of personal data is governed by the platform's Privacy Policy, as in force from time to time, which forms an integral part of the user's overall relationship with eloop.gr.

The platform acts as data controller for the personal-data processing activities whose purposes and means it determines for the operation, security, support, account management, fraud prevention and proper functioning of the marketplace, in accordance with the principles of the GDPR.

Users must not post, disclose or process third parties' personal data without a lawful basis, without authorisation or in breach of applicable law.

The platform may retain data for as long as necessary for:

the performance of its services,
the management of orders and disputes,
compliance with legal and accounting obligations,
system security,
addressing fraud or abusive conduct.

22. Account Deletion and Data Retention

The user may request deletion of their account in accordance with the procedure provided by the platform.

Account deletion does not necessarily entail the immediate or complete deletion of all related data where its retention is required:

for pending orders or transactions,
for returns, disputes or complaints,
to bring or support legal claims,
for tax, accounting or other legal obligations,
for security and fraud-prevention purposes.

The platform reserves the right to temporarily restrict or refuse account deletion where there are pending transactions or other lawful grounds for retaining information.

23. Availability, Modification and Discontinuation of Services

The platform reserves the right to modify, upgrade, restrict, suspend or discontinue part or all of its services at any time, temporarily or permanently, for technical, operational, legal or security reasons.

The platform may modify the service's structure, features, charges, checkout flows, categories, communication systems, content-display criteria and any other element at its discretion.

24. Amendments to the Terms of Use

The platform reserves the right to amend these Terms of Use at any time.

Amendments take effect when they are posted on the website, unless otherwise specified. Continued use of the platform after an amendment constitutes acceptance of the new Terms.

Users must review the Terms of Use periodically.

25. Cancellation, Suspension and Termination

The platform is entitled to restrict, suspend or terminate a user's or member's access immediately and without prior notice if it determines that the user or member:

breaches these Terms,
acts unlawfully, fraudulently or abusively,
provides false or misleading information,
creates a risk to the security, reputation or operation of the platform,
infringes third-party rights or violates applicable law.

The exercise of this right does not preclude any other right or claim of the platform.

26. Governing Law and Jurisdiction

These Terms of Use are governed by Greek Law and applicable European Union law.

Any dispute arising from or in connection with the use of the platform shall be subject to the jurisdiction of the courts of [city / registered office of the business], unless the applicable law mandatorily provides otherwise.

27. Contact

For any matter relating to these Terms of Use, you may contact the platform using the following details:

Email: Info@eloop.gr
Telephone: 210 3007077
Address: Zisimopoulou 9, Glyfada